Why DID you Change to a ticketed reservation system?
Starting out, we began taking reservations as part of our Kickstarter reward system. These limited reservations gradually grew to encompass more and more people. Because of the cost of managing a traditional reservation system (staffing, open table fees, etc.) we have chosen to go the ticket route to help us continue to offer great service while focusing on the best dining experience possible.
HOW DO I make A Reservation?
First it is important to note that these ticketed reservations are only being offered for Travail's 20+ Course Signature Chef's Tasting Menu and 4 Course Family Meal. We will release tickets in two month increments. You will be able to preview the ticket options now on our Tickets and Events page.
You must have a ticketed reservation to dine at Travail's Family Meal or 20+ Course Signature Tasting Menu or Family Meal. We have recently switched to the Tock ticketing system, so if you need help navigating the ticketing screen, please follow the instructions below.
1. Navigate to Travail’s Tock ticketing site, then click on the dining experience for which you wish to buy tickets. Select your guest count with the + or - buttons. (Hint: If you are purchasing tickets specifically for Family Meal, be sure to set your guest quantity to a multiple of 2, as tickets are sold in pairs. Otherwise it may show as sold out.)
2. Select a date or time, or simply click on a date on the calendar.
3. The times that are available on the date you selected will show below. Choose your preferred seating time.
4. Add on any beverage pairings or supplements on the following page if you wish, then continue with the checkout process.
5. You will receive a confirmation email with additional questions concerning dietary restrictions, etc. Be sure to fill this out if you would like to be accommodated.
Can I call For a Reservation?
No, the only way to acquire a ticketed reservation is to purchase one through our Tickets and Events page. Scroll to the bottom of this page to sign up for our newsletter and you will be informed of upcoming ticket releases and special events.
Do i need to show my tickets at the door?
You do not need to bring a printed copy of your ticket to dinner. Save a tree! We will have a guest list based on the original ticket purchase records. If you are purchasing an aftermarket ticket it would be wise to request their original ticket confirmation email from tempo tickets.
What is the Availability & Pricing?
Ticket prices are per person. Your ticket includes your meal, a tasting menu of 20+ courses. Your ticket does not include drinks - they can be purchased when you dine or purchased as a separate Beverage Pairing ticket (more info below). The price below is the base price. There will be an additional 21% Service Fee and Health & Wellness Surcharge added when you checkout. (this includes a 18 % service fee and a 3% Health & Wellness Surcharge, which helps us provide health insurance and a livable wage for all employees) plus sales tax.
Arrive early and enjoy the full bar, cocktail program, and small bites. It is in both of our best interests if you arrive 15 minutes early; we cannot guarantee your reservation if you arrive after your seating time. Your seats will be given away 15 minutes after your reservation time and we will not be able to refund your purchase.
|5:00 Seating||8:00 Seating|
How Does this Dynamic PRICE Structure work?
Restaurants in general have high demand (weekends) and low demand (mid-week) nights, and within those nights, specific times. The kitchen and your dining experience function best with a consistently full dining room. To encourage this every night of the week we are offering staggered pricing. Rather than offer one higher blanket price to everyone we created this differentiated price structure to incentivize dining on a night or time when there is less demand at a lower cost. We hope this will continue our mission of making this dynamic fine dining experience accessible to a wide demographic.
Do I leave a Gratuity?
When you are purchasing your ticketed reservation there is a 21% Service Fee and Health & Wellness Surcharge added when you checkout. (this includes a 18 % service fee and a 3% Health & Wellness Surcharge, which helps us provide health insurance and a liveable wage for all employees). This is also applied to any purchases you make at the restaurant, on beverages etc. There is no expectation of additional gratuity, but you can leave additional tip at your discretion.
Do you Accept walk-ins?
Short answer: yes! If we are not sold out, the remaining seats are open. That being said, we highly recommend purchasing a ticket to ensure that you have a spot for our 20+ course tasting menu. Remember, Travail's bar and Pig Ate My Pizza will remain walk-in only. If you choose to try for a walk-in spot, we recommend coming in small groups (2-3) people for a greater chance of getting seats. If you join us on a Wednesday or Thursday night the price is $85 per person for your meal. On Friday and Saturday evening the walk-in price is $100 per person. These prices do not include tax or gratuity.
Will you Still be taking Summer & Holiday breaks?
Yes, we will continue our tradition of taking time off to see family, friends, and get reinvigorated. We will only post tickets for the days we are open, for example if you don't see tickets available on July 4th or Christmas it is because we are closed and on break. (Remember we are only open Wednesday – Saturday, so you will never be able to purchase tickets for a Sunday, Monday, or Tuesday unless we offer some type of special event or dates.) We will post information here on our website & on social media about the times we will be closed.
FOOD AND DRINK FAQ
DO YOU DO BEVERAGE PAIRINGS? WHAT'S AVAILABLE AND WHEN DO I PAY?
Yes, we offer all sorts of beverage options! You may purchase drinks at the restaurant or purchase a Beverage Pairing ticket online with your ticketed reservations (more info below). The Rookery bar program crafts a unique & extensive list of craft cocktails. We offer both a variety of local and domestic beers throughout the restaurant. Wine is available for purchase by the glass or bottle, including an exclusive bottle list. There is also a wine pairing available to guests eating the chef's tasting menu at Travail.
No beverages are included in your ticketed reservation for dinner unless you purchase the additional Beverage Pairing ticket when you get your regular ticketed reservations. You may also purchase a Beverage Pairing ticket before your meal, but we ask that you please email us ahead of time to give our team time to prepare. (You may email email@example.com to do so.) Otherwise you may purchase single beverages in-house similar to any other restaurant. We encourage you to check out the bar scene, before or after your meal...or both!
BEVERAGE PAIRING TICKETS
We now offer a Beverage Pairing ticket to accompany your Travail tasting menu. Developed by our chefs, beverages will change with the menu and will likely include wine, beer, house made juices, and craft drinks. (Not all paired items will contain alcohol, but at this time we will not be offering an N/A pairing.) A few of the beverages will be exclusive to this pairing menu. Feel free to share your glass with your fellow diners, but the pairing may not be split between guests. We will not be making substitutions at this time, trust in your chefs for a great selection of fine libations to accompany your meal.
One beverage pairing ticket includes 7-10 beverages for one guest. You are not required to purchase a beverage pairing for every guest in your party. There will be an additional 21% Service Fee and Health & Wellness Surcharge added when you checkout. (this includes a 18 % service fee and a 3% Health & Wellness Surcharge, which helps us provide health insurance and a livable wage for all employees) plus sales tax.
WHAT ABOUT ALLERGIES OR OTHER DIETARY RESTRICTIONS?
We do our best to accommodate any allergies or dietary restrictions you might have. When you purchase your tickets there is a space to identify any allergies or restrictions that may be present in your group. Please do your best to inform us in advance by completing this section and we will do our best to make proper accommodations. Please don't just list personal preferences; a big part of the chef's tasting menu is to experience new things, even those things you thought you might never like! Please note we do craft our menus with meat eaters in mind, and we will do our very best to deliver an outstanding meal to vegetarians. However, please note we cannot make substitutions for every dish, so your courses may vary from your fellow diners. Common dietary restrictions we accommodate are vegetarian, pescatarian, and gluten free. If you are unsure if your allergy can be accommodated, submit an inquiry with the form at the bottom of this page.
TICKET REFUNDS, EXCHANGES, & GIFT CERTIFICATES
Can I get a refund OR EXCHANGE MY TICKET once purchased? What about selling or giving away my ticket?
No, you cannot get a refund or exchange your ticket. Just like a concert, sporting event, or theater ticket all sales are final. So, please be thoughtful when you make your purchase.
Yes! You can sell or give away your ticket. The ticket is yours once purchased. However, we are not cool with selling tickets for greater than face value - in fact it is kind of illegal! Any tickets purchased outside of our ticketing system are at the purchaser's risk. We can't help you if you end up with a forgery or some other type of shenanigans.
If you sell or give your ticket away please email firstname.lastname@example.org with your ticket confirmation number and the name and email of the new ticket holder. Dojour and Travail will not facilitate the re-sale of tickets, you are responsible to do that and must make sure to update the ticket holder information with Travail/Dojour.
Likewise if you are purchasing an aftermarket ticket we recommend that you also request that the original purchaser emails Travail/Dojour your information and passes along their original confirmation number. This will help ensure that you are holding a legitimate ticket.
Can i use my gift certificate TO purchase tickets?
Please note that temporarily you will not be able to use your Dojour digital gift certificate at the time of purchase within the new Tock ticketing system for September and October ticketed reservations. We are working on a solution that needs a little extra fine tuning.
If you have a digital gift certificate purchased/gifted through Dojour please go forward with your purchase of tickets through the new Tock system and then email your gift code to email@example.com. At that point we’ll be able to redeem your certificate by processing a refund in the amount of your gift certificate balance (this refund can take 5-10 business days)..
If you still have an OG gift certificate that is a gray, horizontally oriented certificate without an online code, well, we’re impressed! To redeem, we would ask that you purchase your tickets at face value and bring the certificate with you when you dine. At that time we’ll happily reimburse you for the dollar amount indicated on the certificate.
We are aware that this is not necessarily convenient, but we do thank you for bearing with us in the transition to a new ticketing system.
Questions? Email firstname.lastname@example.org
LARGE GROUPS & SEATING ARRANGEMENTS
We Have Friends joining us how do we all sit together?
The best way to ensure that your whole party is seated together under one reservation is to purchase all tickets at once under one name. However, if you purchase tickets separately indicate other members of your group on the payment page. We will do our best to accommodate your group with the availability in the restaurant. We remind you that your total group size cannot exceed 8 people. More info about booking large groups is below. Please do not buy two groups of tickets and ask to sit together if the total number of guests exceeds 8 people.
Can I buy Tickets for an Odd number of PeoplE?
Yes and no. Tickets are sold per person for Travail's 20+ Course Tasting Menu, but sold by the pair for Travail's Family Meal. Please remember most of our tables are communal and unless your party fills the entire table you will be joined by other diners. Again a reminder that we cannot accommodate groups larger than 8 without scheduling a private event. If you are interested in a private event, a buyout, or hosting a larger group, email email@example.com
DO YOU HAVE A PRIVATE DINING ROOM OR SPACE?
We do have a semi-private dining room you may book depending on availability. This option is good for group of 12-16 or higher. Otherwise, your best bet would be to book a large group for Travail's 20+ Course Tasting Menu which is priced per table - so you won't be seated communally with other restaurant patrons. Read more about our semi-private dining space.
HOW DO I BOOK A LARGE GROUP OR Semi-PRIVATE DINING EXPERIENCE?
For groups larger than 8, you will not be able to book a reservation directly through our ticketing website. We are open to private events/buyouts and ask that you email firstname.lastname@example.org to inquire about pricing and availability. For buyouts and private events, we will need at least one-two months notice to guarantee space for your group so we can book you before we release ticketed reservations to the public in the coming months. For most large groups between 8-16 people, we can generally get you in with less notice, but we always recommend contacting us sooner than later! Availability for these types of events will be based on existing current ticket sales and our schedule.
Planning a wedding or want to book a large group way in advance? Although we'd love to host your group, we generally can't book TOO far out - but send us a note and we'll do our best to give you some info.
If you have general inquiries you can submit them below.
For specific questions about events, private buyouts, and large parties please email email@example.com
For media & press questions please email firstname.lastname@example.org
All other inquiries can use the form below and a real live human will get back to you asap.