Why DID you Change to a ticketed reservation system?
Starting out, we began taking reservations as part of our Kickstarter reward system. These limited reservations gradually grew to encompass more and more people. Because of the cost of managing a traditional reservation system (staffing, open table fees, etc.) we have chosen to go the ticket route to help us continue to offer great service while focusing on the best dining experience possible.
HOW DO I make A Reservation?
First it is important to note that these ticketed reservations are only being offered for Travail's Prix-fixe tasting menus. We will release tickets generally a month or two out from the available seatings. You will be able to preview the ticket options now on our Tickets and Events page. You must have a ticketed reservation to dine for Travail's prix-fixe tasting menus.
Reservations are not needed to dine at the bar. Seats are available on a first come, first served basis.
Can I call For a Reservation?
No, the only way to acquire a ticketed reservation is to purchase one through our Tickets and Events page. Scroll to the bottom of this page to sign up for our newsletter and you will be informed of upcoming ticket releases and special events.
Do i need to show my tickets at the door?
You do not need to bring a printed copy of your ticket to dinner. Save a tree! We will have a guest list based on the original ticket purchase records. If you are purchasing an aftermarket ticket it would be wise to request their original ticket confirmation email from tempo tickets.
What is does my ticketed reservation include?
Ticket prices are per person. Your ticket includes your meal, a prix-fixe tasting menu. Your ticket does not include drinks - they can be purchased when you dine or purchased as a separate Beverage Pairing ticket within the online purchasing process.
Arrive early and enjoy the full bar, cocktail program, and small bites. It is in both of our best interests if you arrive 15 minutes early; we cannot guarantee your reservation if you arrive after your seating time. Your seats will be given away 15 minutes after your reservation time and we will not be able to refund or reschedule your purchase.
Do I leave a Gratuity?
When you are purchasing your ticketed reservation there will be a 21% Service Fee and Health & Wellness Surcharge added at checkout. (this includes a 18 % service fee and a 3% Health & Wellness Surcharge, which helps us provide health insurance and a livable wage for all employees). This is also applied to any purchases you make at the restaurant, on beverages etc. There is no expectation of additional gratuity, but you can leave additional tip at your discretion.
Do you Accept walk-ins?
Short answer: yes! If we are not sold out, the remaining seats are open. That being said, we highly recommend purchasing a ticket to ensure that you have a spot for our prix-fixe tasting menu. Travail's bar is always walk-in only on a first come, first served basis. If you choose to try for a walk-in spot, we recommend coming in small groups (2-3) people for a greater chance of getting seats.
Will you Still be taking Summer & Holiday breaks?
Yes, we will continue our tradition of taking time off to see family, friends, and get reinvigorated. We will only post tickets for the days we are open, for example if you don't see tickets available on July 4th or Christmas it is because we are closed and on break. (Remember we are only open Wednesday – Saturday, so you will never be able to purchase tickets for a Sunday, Monday, or Tuesday unless we offer some type of special event or dates.) We will post information here on our website & on social media about the times we will be closed.
FOOD AND DRINK FAQ
DO YOU DO BEVERAGE PAIRINGS? WHAT'S AVAILABLE AND WHEN DO I PAY?
Yes, we offer all sorts of beverage options! You may purchase drinks at the restaurant when you dine or purchase a Beverage Pairing ticket online with your ticketed reservations (more info below). The bar program crafts a unique & extensive list of craft cocktails. We offer both a variety of local and domestic beers throughout the restaurant. Wine is available for purchase by the glass or bottle, including an exclusive bottle list.
No beverages are included in your ticketed reservation for dinner unless you purchase the additional Beverage Pairing ticket when you get your regular ticketed reservations. You may also purchase a Beverage Pairing ticket before your meal, but we ask that you please email us ahead of time to give our team time to prepare. (You may email firstname.lastname@example.org to do so.) Otherwise you may purchase single beverages in-house similar to any other restaurant. We encourage you to check out the bar scene, before or after your meal...or both!
BEVERAGE PAIRING TICKETS
We now offer a Beverage Pairing ticket to accompany your Travail tasting menu. Developed by our chefs, beverages will change with the menu and will likely include wine, beer, house made juices, and craft drinks. (Not all paired items will contain alcohol, but at this time we will not be offering an N/A pairing.) A few of the beverages will be exclusive to this pairing menu. Feel free to share your glass with your fellow diners, but the pairing may not be split between guests. We will not be making substitutions at this time, trust in your chefs for a great selection of fine libations to accompany your meal. One beverage pairing ticket includes 7-10 beverages for one guest. You are not required to purchase a beverage pairing for every guest in your party.
WHAT ABOUT ALLERGIES OR OTHER DIETARY RESTRICTIONS?
We do our best to accommodate most allergies or dietary restrictions you might have. When you purchase your tickets you will receive a follow up email confirmation in which you can identify any allergies or restrictions that may be present in your group. Please do your best to inform us in advance by completing this section and we will do our best to make proper accommodations. Please don't just list personal preferences; a big part of the chef's tasting menu is to experience new things, even those things you thought you might never like! Please note we do craft our menus with meat eaters in mind, and we will do our very best to deliver an outstanding meal to vegetarians. However, please note we cannot make substitutions for every dish, so your courses may vary from your fellow diners.
Common dietary restrictions we accommodate are vegetarian, pescatarian, and gluten free. Unfortunately we cannot accommodate vegan or kosher requests. If you are unsure if your allergy can be accommodated, submit an inquiry with the form at the bottom of this page or email us at email@example.com
TICKET REFUNDS, EXCHANGES, & GIFT CERTIFICATES
Can I get a refund OR EXCHANGE MY TICKET once purchased? What about selling or giving away my ticket?
No, you cannot get a refund or exchange your ticket. Just like a concert, sporting event, or theater ticket all sales are final. So, please be thoughtful when you make your purchase.
Yes! You can sell or give away your ticket. The ticket is yours once purchased. However, we are not cool with selling tickets for greater than face value - in fact it is kind of illegal! Any tickets purchased outside of our ticketing system are at the purchaser's risk. We can't help you if you end up with a forgery or some other type of shenanigans.
If you sell or give your ticket away please email firstname.lastname@example.org with your ticket confirmation number and the name and email of the new ticket holder. Dojour and Travail will not facilitate the re-sale of tickets, you are responsible to do that and must make sure to update the ticket holder information with Travail/Dojour.
Likewise if you are purchasing an aftermarket ticket we recommend that you also request that the original purchaser emails Travail/Dojour your information and passes along their original confirmation number. This will help ensure that you are holding a legitimate ticket.
Can i use my gift certificate TO purchase tickets?
Our gift certificates have evolved over the years, so we have a few different options depending on your type of gift card:
If you received a digital gift card purchased after November 2018, you can use the code at checkout in the Tock ticketing system and the amount will be applied immediately at checkout.
If you have a an older digital gift certificate purchased/gifted through Dojour please go forward with your purchase of tickets through the new Tock system and then email your gift code to email@example.com. At that point we’ll be able to redeem your certificate by processing a refund in the amount of your gift certificate balance (this refund can take 5-10 business days)..
If you still have an OG gift certificate that is a gray, horizontally oriented certificate without an online code, well, we’re impressed! To redeem, we would ask that you purchase your tickets at face value and bring the certificate with you when you dine. At that time we’ll happily reimburse you for the dollar amount indicated on the certificate.
Not sure which gift card you have? When in doubt, try your online code at checkout. If it does not work, you may have an older gift card and will need to be reimbursed by our team after purchase. If this is the case, email your gift code for a refund request or inquire with any questions with an email to firstname.lastname@example.org
LARGE GROUPS & SEATING ARRANGEMENTS
We Have Friends joining us how do we all sit together?
The best way to ensure that your whole party is seated together under one reservation is to purchase all tickets at once under one name. However, if you purchase tickets separately indicate other members of your group in the follow up email questionnaire after your ticket purchase. We will do our best to accommodate your group with the availability in the restaurant. If you have a group larger than 4, you should email email@example.com to book your group. Please note that at the Mpls location we have smaller tables that are not communal in nature, so you may be seated next to your group, but it may not be one long table together.
Can I buy Tickets for an Odd number of PeoplE?
Yes and no. Depending on availability, you may need to search for a table that hosts more people than in your group to make an even number. Some of our tables host odd numbers, but most seat 2 or 4 people.
DO YOU HAVE A PRIVATE DINING ROOM OR SPACE?
Yes and no. Depending on availability, you may book out a semi-private section of the restaurant. Seating times and the menu will be the same as the current tasting menu running at the time. This option is good for group of up to 18 people. We cannot accommodate a cocktail style party or other unique dining experience at our Mpls Residency. To book the space, we recommend contacting us at least 2-3 months in advance. Email firstname.lastname@example.org for more information.
HOW DO I BOOK A LARGE GROUP OR Semi-PRIVATE DINING EXPERIENCE?
For groups larger than 4, you will not be able to book a reservation directly through our ticketing website. We are open to semi-private bookings/buyouts and ask that you email email@example.com to inquire about pricing and availability. For buyouts and semi-private events, we will need at least 2-3 months notice to guarantee space for your group so we can book you before we release ticketed reservations to the public in the coming months. For most large groups between 5-8 people, we can generally get you in with less notice, but we always recommend contacting us sooner than later! Availability for these types of events will be based on existing current ticket sales and our schedule.
If you have general inquiries you can submit them below.
For specific questions about events, private buyouts, and large parties please email firstname.lastname@example.org
For media & press questions please email email@example.com
All other inquiries can use the form below and a real live human will get back to you asap.